Frank Kim

Solution Architect | Pre-sales | Technical Support

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About Me

With extensive experience in Korea, America, Canada, and the Philippines, I bring a global perspective and a proven ability to bridge cultural gaps in collaborative environments.

From 2020 to 2025, I led a global code mentoring community, conducting webinars and mentoring sessions with over 1,000 members. In this role, I acted as a bridge, helping IT learners positively connect and share their experiences.

Currently, as a Solution Architect at Agora, I design architectures and run PoCs for clients in the APAC region, leveraging Agora’s SDK/API for real-time audio and video, live streaming, signaling, and AI agent integration, providing solutions tailored to each client’s needs.

🚀 mission.js

127.0.0.1:3000

Self-Driven,
Result-Oriented mode

const mission = [
  'People'
  'Technology'
  'Outcome'
];

Work History

Solution Architect @ Agora

2024/4-Present

• Serve as the primary technical contact for Karrot and LG U+’s 아이들나라 project, supporting SDK/API integrations, technical discussions, production issue analysis, and escalations.

• Own technical engagements for key live-streaming and e-commerce customers, including Clickmate (live commerce) and Fromm (K-pop live streaming), collaborating with Sales, Product, and R&D to remove adoption blockers and expand usage; contributed to 100%+ revenue attainment in Korea and 200%+ growth in the live-streaming business.

• Own technical engagements for 80+ SMB customers across Korea, Australia, and New Zealand, supporting integrations, resolving production issues, and driving adoption across Web, Android, iOS, Flutter, and React Native SDKs, REST APIs, RTC, live streaming, recording, STT, and Conversational AI.

• Lead PoCs and technical validation for Voice AI Agents, STT, live captioning, and translation, covering ASR benchmarking, LLM/TTS integrations, end-to-end latency validation, SIP connectivity, and contact-center use cases.

• Collaborate with AI solution partners including Dify and Typecast to validate LLM/TTS integrations and develop end-to-end demo solutions for customer technical sessions, PoCs, and industry events such as AI Expo.

• Coordinate production incident response with SRE and R&D, troubleshooting client SDK, network, realtime media, API, and backend issues involving latency, packet loss, connectivity, and service failures; use logs and diagnostic data to drive mitigation, RCA, and capacity/scaling guidance.

Conversational AI (STT/LLM/TTS)Real-time Communication SDKWebRTCMediaREST APICSPSQL

Mentor & Documentation @ Code Mentoring Community

2020/2-2025/1

• Event Host: Hosted monthly global webinars on web development and problem-solving strategies, fostering knowledge sharing among IT learners.

• Agile Collaboration: Collaborated with the team in a sprint-based Agile environment, contributing to feature development and user flow improvements while owning requirements and technical documentation.

• Community Engagement: Fostered an engaging learning environment for 1,000+ members on Slack by providing personalized technical guidance.

MentoringCommunity ManagementDocumentation

Start-up

Frontend Developer @ Startup

2023/3-2024/2

• Developed and enhanced web and mobile applications using React and Flutter, improving functionality and user experience.

• Built data visualization tools (heatmaps, charts, Excel exports) and mobile features (event dashboards, attendance check-in, partner and sticker quests).

• Implemented REST APIs for seamless backend connectivity and deployed dashboards on AWS S3.

ReactFlutterAWSSQL